faq
frequently asked questions
How do I look for prints on your website?
All of the prints we sell are featured in the store section on the website. To reach this page you can either click on the “Store” header or click on any of the speech bubbles you see around the bath picture on the Home page.
Products
Do you sell anything else apart from prints?
Yes. As well as prints, we also sell a selection of original artwork and products, which is featured on the Store webpage.
What is the quality of your prints like?
Clinton Banbury prints are of the highest quality and are currently printed on Innova 300gsm not textured paper, which is a close match to the Royal Watercolour Society paper which the artist normally works on. Each print is mounted in 2000 mic Arquadia mount board in Minuet (ivory).
What does Limited Edition mean?
Clint only produces a certain number of each piece of artwork, which is listed in the information contained on the website when you click to view individual items.
Can you explain the differences between the different sorts of artwork you sell?
Hand Coloured and Hand Made Silk Screen Prints
These are limited edition prints, one of fifty perhaps where the black outline has been silkscreen painted by Clint and then a watercolour wash has been painted by Clint. It is signed, numbered and titled by hand.
Limited Edition Prints
Clint has worked from a preconceived original to produce a print that has its own integrity and as such is not a reproduction. Prints are signed, numbered and titled by hand. The prints are limited to small editions; sometimes no more than twenty five copies are available.
Original Paintings
This means that Clint has drawn and painted the picture in its entirety
Why does the price differ so much between an original painting and a limited edition print?
The price of Clint’s art reflects the amount of work and time which has to go into producing each item of artwork. A significantly larger amount of work and time goes into producing an original painting than a limited edition print and the prices we charge reflect this.
What is a secondary market print?
These are limited edition prints which have sold out and are no longer available through clintonbanbury.com. These prints can only be obtained from a private dealer.
Can I have my print personalised?
Yes any print you order can be personalised with a name or message of your choice. Alternatively if you would like to commission a completely new print, this can also be done and would make a special present for a special person.
Do you sell frames for your prints?
Unfortunately we do not sell frames for our prints. However we are pleased to be able to recommend www.eframes.co.uk , who offer a wide variety of frames.
Payment
Which methods of payment do you accept?
We accept payment by the following credit and debit cards: Visa credit, Visa debit, MasterCard, Maestro, Solo, Visa Electron, American Express, JCB, Style and Commercial cards.
Can I order a print over the telephone?
Yes. Please telephone the studio on 01789 773526 or 07971 106628, between 9:00am and 6:00pm and we will be happy to take your order.
Can I pay by cheque for my order?
Yes. All cheques should be made payable to Clinton Banbury Design Associates and it should be noted that orders will not be sent out until your cheque has cleared. Should you wish to pay for goods using a cheque, please contact the studio either by e-mail at clint@clintonbanbury.com or by telephone on 01789 773526/07971 106628.
Packaging
How will my order be packaged?
Prints are packaged in cellophane, an example of which can be seen below, with details about the artist on the reverse. The print is then despatched to you sandwiched between thick cardboard to prevent bending.
Delivery
How will my order be sent to me?
All UK goods are sent using first class Royal Mail Recorded Delivery.
How much will UK delivery cost?
Royal Mail Recorded Delivery charges are included in the cost of your print.
When can I expect to receive my goods?
When an order is received, we do everything we can to despatch it within 10 working days. If you require your order sooner than this, please let us know by telephoning the studio on 01789 773526 or 07971 106628 and we will endeavour to arrange express delivery to you. Additional charges may apply for express delivery.
Do you send goods overseas?
Yes we are happy to arrange overseas delivery for any items you order. Please e-mail us at clint@clintonbanbury.com to find out how much this will cost.
What will happen if I’m not in when a delivery is attempted?
If you are not at home to receive delivery of goods, Royal Mail will leave you a card and take your goods back to the depot. The card will include details of your item and a telephone number you can call to arrange a more convenient delivery time.
Customer Care
What happens if the goods arrive and they are damaged?
We always package our prints so that they can withstand the stresses of delivery. However, in the unlikely event that your order is delivered damaged, we will replace your order upon receipt of the damaged print or prints. We will also refund your return postage costs. If your order is damaged during delivery, please telephone the studio as soon as possible, on 01789 773526/07971 106628.
What will happen if I’m not satisfied with the goods I receive?
If you receive your order and you are not entirely happy with it, please telephone the studio on 01789 773526/07971 106628 within 7 days and we will endeavour to sort out any problem.
Can I make a complaint?
Should you wish to complain about any level of our service or the products we offer, please feel free to e-mail us at clint@clintonbanbury.com or by telephoning the studio on 01789 773526/07971106628. We welcome any feedback you may wish to make and will try to use it to improve our service in the future.
Special Requests
Can I sell your prints on EBay?
Our permission is needed to reproduce any of our images in any format and a licensing agreement can be found in the Folio section on the website. If you reproduce our images without submitting a completed licensing agreement prior to the reproduction taking place, then this constitutes a breach of copyright. However if you have previously bought a Clinton Banbury print which you no longer require and wish to sell it on EBay, then we don’t mind.
I want to stock your prints, how do I go about this?
If you would like to stock Clinton Banbury’s artwork, please e-mail us at clint@clintonbanbury.com or telephone the studio on 01789 773526/07971 106628.
If you have any further questions which are not answered here, please e-mail us at clint@clintonbanbury.com.